1. Organic Natural Sources Limited

a) Organic Natural Sources Ltd our affiliates in the UK.

b) The material in the Website is copyright to Organic Natural Sources Limited or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.

2. Contacting Us

For all store support and customer service queries, please contact us at [email protected].

If you would like to place an order with us, but don’t want to order online, please contact our order line on UK Tel: +447535228853 or ES Tel: +34641304817 (Open 8:00am – 5:00pm Monday to Friday and 9:00am – 4:00pm on Saturday).

Alternatively, you can write to us at:

Organic Natural Sources Ltd
3 Addlestone House
Sutton way
London W10 5HE
United Kingdom

3. Ordering Products

a) You may order products from the Website by submitting a completed order form through the checkout procedure.

b) We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.

4. The Price and Payment

a) All goods remain Organic Natural Sources Ltd property until completion of payment.

b) The price of the products will be the price quoted in the Website at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.

c) In addition to the price, you will have to pay our delivery charges as quoted in the Website at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.

d) Payment is made by credit card at the time we accept your order. (The credit cards we accept are listed in the Web Site at the time you place your order). Refunds will generally be made by means of a credit to your credit card.

e) Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mispriced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

5. Delivery of Products

a) Standard delivery time: Orders are processed within 24 hours of receipt and shipment can take place as soon as 24 hours after your order has been processed. It may take from 2 to 3 working days to arrive (UK Delivery) and within 5 working days (International Delivery), depending on the destination. Our offices are closed on weekends and holidays, and your order will be processed on the next working day at the latest.

b) We will arrange for delivery of the products you order by the method and to the address which you specify in the checkout procedure. However, the time for delivery will not be essential to the contract between us.

c) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

d) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

6. Cancelling Orders

a) You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. The notification should state your order number and give the reason for cancellation.

b) If you cancel your order after we have dispatched the products, then you must return the products to us at the contact address mentioned above. The products should be returned in a reasonable condition and at your own expense. We recommend the use of a Recorded Delivery Service

c) You can no longer cancel your order once you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected.

7. Limitation of Liability

a) Organic Natural Sources Limited Ltd assumes no liability or responsibility for the use of its products beyond the information contained in its brochure.

b) Organic Natural Sources Ltd products are not pharmaceutical products and are not intended to be used for diagnostic or treatment purposes. If you are a person with known or presumed medical conditions, you are encouraged to consult your doctor for medical advice.

8. General

a) The products advertised in the Website are intended for sale to persons dealing as consumers and are not for re-sale, unless you have a contract with us mentioned the resale according to the conditions in the contract.

b) The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.

c) Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts will have exclusive jurisdiction.

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